Privacy Policy

Last updated: 31 August 2026

Silver Glaze is owned and operated by Coco Madison PTY LTD. We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Silver Glaze collects, uses, stores and discloses personal information when you visit our website, make a purchase, submit an enquiry or otherwise interact with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect personal information including:

  • your name

  • email address

  • telephone number

  • billing and delivery address

  • order and purchase details

  • information provided through our Contact or Bespoke enquiry forms

  • event dates and information relevant to your cake enquiry or order

  • dietary, allergy or other food-related information you choose to provide

  • communications between you and Silver Glaze

  • information about how you use and interact with our website.

When you make a payment through our website, payment information is processed securely by our payment service providers. Silver Glaze does not intentionally collect or store your full payment card details on its own systems.

How We Collect Information

We generally collect personal information directly from you when you:

  • place an order through our website

  • submit an enquiry or Bespoke request

  • contact us by email or through our website

  • provide information relating to delivery, an event or an order

  • otherwise communicate with Silver Glaze.

Our website is hosted by Squarespace. Squarespace may also collect information about your browser, device, network, IP address and your use of the website in order to provide website functionality, analytics and security.

How We Use Your Information

We may use personal information to:

  • process and fulfil your order

  • arrange and confirm delivery

  • respond to enquiries

  • discuss and develop Bespoke creations

  • communicate with you about an order or service

  • process payments and maintain transaction records

  • provide customer service

  • manage, operate and improve our website and services

  • prevent fraud, misuse or security issues

  • comply with legal, accounting or regulatory obligations.

We will not use your personal information for unrelated marketing communications unless you have separately chosen to receive them.

Sharing Your Information

We may provide personal information to trusted third parties where reasonably necessary to operate our business or provide our services, including:

  • Squarespace, which hosts and operates our website and online store

  • Squarespace Payments and associated payment providers

  • payment wallet providers selected by you, such as Apple Pay, Google Pay or Link

  • technology, website and analytics providers

  • professional advisers or service providers where reasonably necessary

  • government, regulatory or law enforcement bodies where disclosure is required or authorised by law.

We do not sell your personal information.

Overseas Processing

Some of the technology and service providers used by Silver Glaze operate outside Australia.

In particular, Squarespace may process or store personal information in countries including the United States. Other service providers may also process information overseas depending on the services used.

By interacting with our website, your information may therefore be processed or stored outside Australia in accordance with the privacy practices of those service providers.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enable important website functions, including shopping cart and checkout functionality.

Squarespace may also use analytics and performance cookies to help us understand website traffic and how visitors interact with the site.

You may be able to control or restrict certain cookies through your browser settings or through any cookie controls made available on our website.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through Squarespace and other service providers we use to operate the business.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required for legal, accounting, taxation or business-record purposes.

Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

Privacy Enquiries and Complaints

If you have a question or concern about how your personal information has been handled, please contact us at:

Silver Glaze
Owned and Operated by Coco Madison PTY LTD
studio@silverglaze.com.au
www.silverglaze.com.au

We will consider your enquiry or complaint and respond within a reasonable period.

Where the Privacy Act applies and you remain dissatisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The current version will be published on this website with the date of the most recent update.